Policies

Pain Management:

HAHC providers use a non-narcotic approach to pain management. Patients requiring pain management may be referred to a pain management facility, an appropriate specialist, or physical therapy. Our medical providers will tell patients at their first pain-related appointment if an exception to this policy will be made. Possible exceptions may include: pain related to cancer, end-of-life cycle, or short-term pain control for an obvious, visible injury and will be at the discretion of the treating provider.

Cancellations & No-Shows:

A 24-hour notice is required if you are unable to keep an appointment. Any appointment not cancelled with proper notification will be considered a “no-show.”

Prescriptions:

Prescription refills are issued during office hours only. If you require a refill of you prescription, please contact your pharmacy and ask them to fax the request to our office. If your prescription has expired or you have not been seen in the office recently, we will need to schedule an appointment for you to come in and be evaluated by a provider before renewing your prescription. HAHC will not replace lost or stolen prescriptions.

Telephone calls:

Your calls are welcomed, and we will answer you the best we can. However, a telephone conversation cannot substitute for an appointment and examination. We may require that you come in and be evaluated by a provider.

After Hour Emergencies    

For established patients, if you need one of our doctors for an emergency after hours, the number is 800-500-6746.  The answering service will then contact the doctor on call and the doctor will then return your call.  We are unable to offer this service for patients who have not yet been seen by our providers.

Miscellaneous:

Information will not be provided to a third party (attorney) without your written authorization. Information is provided to family only with the patient’s permission.

Appointments:

While walk-ins are welcomed during regular office hours, being seen in an appointment is a much more efficient way to help the providers to manage your health care. When making an appointment, please tell us the name of the patient, if the problem is medical or dental; and describe the problem to the receptionist.

New patients are asked to arrive 20 minutes prior to the scheduled time to complete medical or dental history and background information forms. So that our office runs smoothly and we can take care of everyone who needs to be seen, please always arrive early or on time for appointments. Come first to the receptionist’s window and sign in; and let us know that you have arrived and if there are any changes to your address, telephone number, marital status, insurance or other important personal information since the last time you visited. Medical and dental records are kept separate: Please let both medical and dental know when changes occur.

Please always bring all medications you are taking and your insurance information. Information is kept confidential.

A 24-hour notice is required if you are unable to keep an appointment. Any appointment not cancelled with proper notification will be considered a “no-show.”

We will make every effort to keep your appointment on time. Sometimes, however, delays due to emergencies may cause us to fall behind. Please understand that we are providing the best care we can on an individual basis, and these delays sometimes are unavoidable. We respect the value of your time. If you are unable to wait, please ask the receptionist to reschedule your appointment.

Thanks so much for choosing Hyndman Area Health Center for your medical and dental care needs.